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FEATURES
FABRIC / MATERIAL
Washing and Care
You want your custom clothing to last and to look good for as long as possible. Following these guidelines will help you to get the most out of your clothing.
As your clothing is customised it’s not as simple as reading the care label which is stitched in the garment. In addition to the care label instructions please ensure to read the following:
Wash inside out - this helps to protect the customisation from getting damaged, close zips and check pockets are empty. Do not use bleach or harsh detergents/fabric conditioners. Do not overload the washing machine. Wash with similar colours and similar textured garments, at least for the first few washes as colours can run. Dry immediately after washing - do not leave garments wet. Do not tumble dry. Do not dry clean. Iron inside out using the lowest heat setting, this is especially important for printed products. It's best to wash a new garment before its first use
Failure to follow the care advice will invalidate the warranty of your garments.
Wash at 30°C
This will ensure the customisations stay looking their best for longer. It's also better for the environment!
We understand that for certain items, particularly workwear worn in harsh conditions, washing will need to be at a higher temperature. When this is the case we would recommend embroidered garments as they are much more hardwearing.
DELIVERY INFORMATION
We offer free delivery across mainland UK if you're order value is over £99 exc VAT, or if you are ordering a garment pack or workwear bundle.
Our flat rate delivery cost is £5.95 plus VAT for the mainland of the UK.
If you are only ordering plain items with no customisation, then delivery is 1-3 days.
If you are ordering customised items, or a mixture of plain and customised items, then our normal dispatch time is 5 working days and 2-4 days of delivery thereafter.
If you require express, next day, or international delivery, please contact us at heritage.store@icloud.com
RETURNS AND EXCHANGES
We accept returns within 14 days if the items and not customised/personalised.
We cannot accept returns on personalised items that is not at fault.
Please see our returns policy for more information here.