Refund policy

All refunds (Including out of stock or discontinued items, and shipping costs) will be subject up to a 3% surcharge to cover card transaction fees.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Any returns or cancelled orders for non customised garments that have been ordered can be returned, but there is a 25% restocking charge which is from our suppliers.

PLEASE NOTE: Special Order Items are Non-Returnable! Items which are not kept in stock and we have to order in especially are non-returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at info@printpress.clothing. Once confirmed, we will provide you with the return delivery address. Please note that postage and packaging costs are the responsibility of the customer.

If your return is accepted, you will have to cover the costs of postage and packaging, and may have to pay for a return fee. This fee varies depending on the products that are being returned. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If an item has been returned to us because it has not been accepted when the courier has attempted delivery, you will either have to collect the item in person or pay for another delivery so it can be sent back to you. If the items being delivered are personalised, we cannot accept returns or refunds unless they are faulty.

If an item has been lost during delivery, whether it is in the UK, or by an international delivery service, you will have to claim the costs of the goods back from the delivery company as they are responsible for losing the goods and not Print Lab.

You can always contact us for any return question at info@printlab.clothing.

Customised Items

We are unable to accept returns or refunds for items that have been customised unless we have made a mistake with the order or the items are found to be faulty.

Exceptions / non-returnable items

Any returns or cancelled orders for non customised garments that have been ordered can be returned, but there is a 25% restocking charge which is from our suppliers.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, customised or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns for items of hygienic nature such as underwear, PPE etc. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Any returns or cancelled orders for non customised garments that have been ordered can be returned, but there is a 25% restocking charge which is from our suppliers.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We reserve the right to deduct an amount off your refund if there is an additional cost to us of returning (for example, a return fee). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@printpress.clothing